IT Support
Shadowfax delivers the right level of IT support to suit clients’ needs, from fully- outsourced to a cherry-picked collection of services to bolt onto your in-house team.
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CLIENT PORTAL
Login to our client portal to be able to log a new ticket, view existing tickets, and access invoices.
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REMOTE SUPPORT
Click on the download link below if instructed to do so by one of our engineers, so we may remotely connect to your PC.
TeamViewer Windows - Download
MYGLUE INSTRUCTIONS
These instructions are for support clients who have been set up on MyGlue.
MyGlue Instructions - Shadowfax
PASSWORD GENERATOR
Random password generation tool
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Shadowfax’ mission is to provide you with a no-hassle, pain-free IT service that gives you complete peace of mind to enable you to get on with what you do best - running your business! Whether your organisation has no internal IT personnel or a complete in-house IT team, we tailor our IT support, managed and professional services to your unique requirements. People are very much at the heart of what we do and we form long-term relationships with our clients, getting to know their business inside and out to deliver a comprehensive and trusted service.
Shadowfax offer complete reassurance, plain and simple. We are partnered with the industries’ leading vendors, allowing us to procure and support quality products and services from brands including Microsoft, Dell, HP, Cisco, Datto and Sophos.
With a Helpdesk staffed only by certified engineers, structured SLAs, and in compliance with ITIL service delivery, your support is truly on-demand.
We’re not just here when things go wrong. Our inclusive proactive monitoring, maintenance & change management covers the whole IT service delivery cycle.
Unlike many of our competitors - we’re not only partnered with the world’s leading IT vendors, we’re trained and certified by them too for full peace of mind.
We very much consider ourselves an integral part of our clients’ teams. We’re here through rain & shine for the long-term development of our clients.
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