IT Support
Shadowfax delivers the right level of IT support to suit clients’ needs, from fully- outsourced to a cherry-picked collection of services to bolt onto your in-house team.
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CLIENT PORTAL
Login to our client portal to be able to log a new ticket, view existing tickets, and access invoices.
Login
REMOTE SUPPORT
Click on the download link below if instructed to do so by one of our engineers, so we may remotely connect to your PC.
TeamViewer Windows - Download
MYGLUE INSTRUCTIONS
These instructions are for support clients who have been set up on MyGlue.
MyGlue Instructions - Shadowfax
PASSWORD GENERATOR
Random password generation tool
Login
Are your employees sharing documents, programs and files? Have you seen passwords written on post it notes and left on their keyboards?
There is a better way. A quick, secure and easy way to give your employees access to shared documents, programs & files without causing a huge data security risk. We are offering My Glue for free to all our existing support customers. My Glue offers secure password and process management with anytime access.
Visit: https://app.eu.myglue.com/
Enter your email address into the text box field:
For your first ever log in you will need a MyGlue Account Identifier:
Your IT administrator will provide you with your unique MyGlue Account Identifier.
Enter this below:
Any subsequent logins can be made using your Office 365 Username and password:
Once you are successfully signed in to MyGlue, you will be presented with this Dashboard and a couple of pop ups:
Clicking the Password Tab will show you all the passwords you have stored/have access to:
To use MyGlue to its fullest potential ensure you have activated the MyGlue Chrome extension.
If you do not have the MyGlue Chrome Extension the follow the instructions below:
Visit: http://chrome.google.com/webstore and enter MyGlue in the Chrome Web Store Box:
Click add to Chrome:
Once you have the Chrome Extension, click Jigsaw Puzzle in the top right corner of the browser:
Click Pin Icon:
Ensure region is set to Europe & Enter your Office 365 Username and Password:
Your MyGlue is now activated and you can use MyGlue to securely store your passwords.
For further instructions or information, please visit: https://support.myglue.com/hc/en-us/articles/360004978197-MyGlue-User-Guides/
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