Shadowfax delivers the right level of IT support to suit clients’ needs, from fully- outsourced to a cherry-picked collection of services to bolt onto your in-house team.
Read moreCLIENT PORTAL
Login to our client portal to be able to log a new ticket, view existing tickets, and access invoices.
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REMOTE SUPPORT
Click on the download link below if instructed to do so by one of our engineers, so we may remotely connect to your PC.
TeamViewer Windows - Download
MYGLUE INSTRUCTIONS
These instructions are for support clients who have been set up on MyGlue.
MyGlue Instructions - Shadowfax
PASSWORD GENERATOR
Random password generation tool
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Are your employees sharing documents, programs and files? Have you seen passwords written on post it notes and left on their keyboards?
There is a better way. A quick, secure and easy way to give your employees access to shared documents, programs & files without causing a huge data security risk. We are offering My Glue for free to all our existing support customers. My Glue offers secure password and process management with anytime access.
Visit: https://app.eu.myglue.com/
Enter your email address into the text box field:
For your first ever log in you will need a MyGlue Account Identifier:
Your IT administrator will provide you with your unique MyGlue Account Identifier.
Enter this below:
Any subsequent logins can be made using your Office 365 Username and password:
Once you are successfully signed in to MyGlue, you will be presented with this Dashboard and a couple of pop ups:
Clicking the Password Tab will show you all the passwords you have stored/have access to:
To use MyGlue to its fullest potential ensure you have activated the MyGlue Chrome extension.
If you do not have the MyGlue Chrome Extension the follow the instructions below:
Visit: http://chrome.google.com/webstore and enter MyGlue in the Chrome Web Store Box:
Click add to Chrome:
Once you have the Chrome Extension, click Jigsaw Puzzle in the top right corner of the browser:
Click Pin Icon:
Ensure region is set to Europe & Enter your Office 365 Username and Password:
Your MyGlue is now activated and you can use MyGlue to securely store your passwords.
For further instructions or information, please visit: https://support.myglue.com/hc/en-us/articles/360004978197-MyGlue-User-Guides/
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