IT Support

Shadowfax delivers the right level of IT support to suit clients’ needs, from fully- outsourced to a cherry-picked collection of services to bolt onto your in-house team.

Read more
Cloud Services

Whether your business needs complete cloud, or more of a hybrid cloud approach, we’re here to support any requirement from end to end.

Read more
Backup & Recovery

We offer secure platforms for complete data backup and server imaging with managed monitoring and recovery.

Read more
Professional Services

Whatever your active or future project demands are, we have the expertise, certifications and experience to provide you with the consultancy you need.

Read more
Data Security

We offer a variety of solutions for professional data security practices to suit all requirements and budgets.

Read more
Comms & VoIP

Shadowfax can deliver and manage a range of telephony, VoIP & communications solutions from analogue telephone lines to fibre-leased lines.

Read more
Hardware & Software

Shadowfax supply a comprehensive range of hardware & software solutions ranging from end-user devices such as PCs & tablets to servers.

Read more
Essential Infrastructure

We supply the back-bone IT infrastructure that allows us to deliver competitive, cutting- edge solutions for security, networking and wireless.

Read more
CLIENT TOOLS

CLIENT PORTAL

Login to our client portal to be able to log a new ticket, view existing tickets, and access invoices.

 

Login

 

REMOTE SUPPORT

Click on the download link below if instructed to do so by one of our engineers, so we may remotely connect to your PC.

 

TeamViewer Windows - Download
Splashtop Windows - Download
Splashtop Mac - Download

 

MYGLUE INSTRUCTIONS

These instructions are for support clients who have been set up on MyGlue.

 

MyGlue Instructions - Shadowfax
MyGlue Instructions - MyGlue

 

PASSWORD GENERATOR

Random password generation tool

 

Login

 

NEWS

Shore up your Cybersecurity with My Glue

Are your employees sharing documents, programs and files? Have you seen passwords written on post it notes and left on their keyboards?

There is a better way. A quick, secure and easy way to give your employees access to shared documents, programs & files without causing a huge data security risk.  We are offering My Glue for free to all our existing support customers. My Glue offers secure password and process management with anytime access.

HOW TO USE MYGLUE

Visit: https://app.eu.myglue.com/


Enter your email address into the text box field:


My Glue Screenshot 2

For your first ever log in you will need a MyGlue Account Identifier:


My Glue Screenshot 3

Your IT administrator will provide you with your unique MyGlue Account Identifier. Enter this below:

My Glue Screenshot 4

Any subsequent logins can be made using your Office 365 Username and password:


My Glue Screenshot 5

My Glue Screenshot 22

Once you are successfully signed in to MyGlue, you will be presented with this Dashboard and a couple of pop ups:


My Glue Screenshot 7

My Glue Screenshot 24

Clicking the Password Tab will show you all the passwords you have stored/have access to:



My Glue Screenshot 25

To use MyGlue to its fullest potential ensure you have activated the MyGlue Chrome extension.

If you do not have the MyGlue Chrome Extension the follow the instructions below:

Visit: http://chrome.google.com/webstore and enter MyGlue in the Chrome Web Store Box:



My Glue Screenshot 21

Click add to Chrome:



My Glue Screenshot 11

Once you have the Chrome Extension, click Jigsaw Puzzle in the top right corner of the browser:



My Glue Screenshot 12

Click Pin Icon:



My Glue Screenshot 13

Ensure region is set to Europe & Enter your Office 365 Username and Password:



My Glue Screenshot 14

My Glue Screenshot 15

Your MyGlue is now activated and you can use MyGlue to securely store your passwords.



My Glue Screenshot 16

For further instructions or information, please visit: https://support.myglue.com/hc/en-us/articles/360004978197-MyGlue-User-Guides/

Partners & Accreditations
 
ABOUT US
Your trusted IT partner
CASE STUDIES
Real life solutions
 
 
Get in touch

The information you submit via this contact form will only be used to answer your enquiry. For further information on how we use and store your data, please see our Privacy Policy.

To keep informed of future Shadowfax developments, please subscribe to our email communications by clicking here.