Shadowfax have been delivering first class IT support for over 25 years and continue to be incredibly passionate about supporting our clients, many of whom have been with us for a number of years. We support a large breadth of business across the entirety of the UK with clients in a wide variety of professional services organisations, particularly Financial, Legal, Recruitment & HR, Media and Medical, but also other business sectors such as Local Government, Education, Manufacturing, Retail and Consultancy organisations. But we are by no means restricted by sector and have the depth of technical experience and competency to support the IT infrastructure of any organisation.
We serve a national client base from our Central Helpdesk at our Head Office near Stansted Airport, Essex. Our team of Field Engineers are located in key business localities. Our engineers will get to know your business, ensuring that they have a good understanding of your needs and systems. They will not burden you with jargon and will fix most problems over the phone by controlling your systems remotely or deliver timely, measured, on-site break-fix services.
Shadowfax is a Microsoft Partner with engineers qualified & certified by Microsoft, as well as a number of other industry leading partners. We are experienced across a variety of platforms and constantly develop our knowledge-base with additional training and qualifications.
We are also incredibly proud of our ISO9001 certification in Quality Management - this reinforces our investment in delivering a quality service through polices, procedures and processes.