IT Support
Shadowfax delivers the right level of IT support to suit clients’ needs, from fully- outsourced to a cherry-picked collection of services to bolt onto your in-house team.
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CLIENT PORTAL
Login to our client portal to be able to log a new ticket, view existing tickets, and access invoices.
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REMOTE SUPPORT
Click on the download link below if instructed to do so by one of our engineers, so we may remotely connect to your PC.
TeamViewer Windows - Download
MYGLUE INSTRUCTIONS
These instructions are for support clients who have been set up on MyGlue.
MyGlue Instructions - Shadowfax
PASSWORD GENERATOR
Random password generation tool
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Shadowfax have been delivering first class IT support for over 25 years and we are incredibly passionate about supporting our clients, many of whom have been with us for a number of years. We serve a national client base from our Central Helpdesk at our Head Office near Stansted Airport, Essex, and have the depth of technical experience and competency to support the IT infrastructure of any organisation.
Our team of Engineers are always easy to talk to and are passionate about getting to know your business, ensuring that they have the best understanding of your needs and systems. They will not burden you with unnecessary jargon and will fix most problems over the phone by controlling your systems remotely or deliver timely, measured, on-site break-fix services.
We are very proud of our working values & ethos that have been with us since our inception. To this day people remain at the heart of our business and we always strive to go beyond the technical side of things to offer solutions and advice that help you streamline your day-to-day business operations.
Shadowfax have recruited and developed a strong team of personable and competent individuals with a breadth of skills and qualifications that each benefit our clients. We are not complacent, however, and thoroughly believe in the continual development of our entire operation - from constantly reviewing policies & processes, through ongoing staff training, to utilising cutting edge technology that ensures we’re supporting you in the best way possible.
We provide a comprehensive ongoing service and this includes keeping clients informed of new systems, technologies, regulations, security standards, etc, that may affect their business or improve their IT solutions.
We regularly publish helpful articles on a range of subjects, all intended to bring you up to date with the latest industry news and keep you on top of your IT. Please check our News page often and sign up to our email newsletter to receive updates directly to your inbox.
We are a Microsoft Partner, with engineers qualified & certified by Microsoft as well as a number of other industry-leading brands, and are experienced across a variety of platforms. We constantly develop our knowledge base with additional training and qualifications.
We are also incredibly proud of our commitment to quality management which greatly enhances our ability to provide a first-class service by implementing ’best practice’ polices, procedures and processes.
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