IT Support

Shadowfax delivers the right level of IT support to suit clients’ needs, from fully- outsourced to a cherry-picked collection of services to bolt onto your in-house team.

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Cloud Services

Whether your business needs complete cloud, or more of a hybrid cloud approach, we’re here to support any requirement from end to end.

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Backup & Recovery

We offer secure platforms for complete data backup and server imaging with managed monitoring and recovery.

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Professional Services

Whatever your active or future project demands are, we have the expertise, certifications and experience to provide you with the consultancy you need.

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Data Security

We offer a variety of solutions for professional data security practices to suit all requirements and budgets.

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Comms & VoIP

Shadowfax can deliver and manage a range of telephony, VoIP & communications solutions from analogue telephone lines to fibre-leased lines.

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Hardware & Software

Shadowfax supply a comprehensive range of hardware & software solutions ranging from end-user devices such as PCs & tablets to servers.

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Essential Infrastructure

We supply the back-bone IT infrastructure that allows us to deliver competitive, cutting- edge solutions for security, networking and wireless.

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CLIENT TOOLS

CLIENT PORTAL

Login to our client portal to be able to log a new ticket, view existing tickets, and access invoices.

 

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REMOTE SUPPORT

Click on the download link below if instructed to do so by one of our engineers, so we may remotely connect to your PC.

 

TeamViewer Windows - Download
Splashtop Windows - Download
Splashtop Mac - Download

 

MYGLUE INSTRUCTIONS

These instructions are for support clients who have been set up on MyGlue.

 

MyGlue Instructions - Shadowfax
MyGlue Instructions - MyGlue

 

PASSWORD GENERATOR

Random password generation tool

 

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ABOUT YOU

Taking care of business

Shadowfax understand businesses because we are one ourselves! Our Directors are very much involved with our technical support staff on a day-to-day basis and implement top-down management policies and processes that ensure our entire team understands the big picture of how your IT solutions fit with the rest of your operation.

 

We support a wide variety of professional services organisations, particularly Financial, Legal, Recruitment & HR, Media and Medical, but also other business sectors such as Local Government, Education, Manufacturing, Retail and Consultancy.

We are, however, by no means restricted by sector and have the depth of technical experience and competency to support the IT infrastructure of any organisation. This allows us to help you from the ground up to best meet your individual needs.

 

We very much consider ourselves an integral part of our clients’ teams and seamlessly plug into your operation regardless of whether you require fully-outsourced IT support or simply individual services that you can bolt onto your in-house IT team. Either way, we’re here through rain & shine to support you for the long-term!

How we help

Shadowfax offer a very comprehensive service that is tailored to the individual needs of the client. We have a broad range of experience and a genuine deep level of knowledge across all services which enables us to act as your trusted IT partner.

Each client is different so the first step to creating a solution for your business is to start a conversation. Please get in touch to discuss your specific requirements. In the meantime, please read our client case studies for an insight into how we operate.

 
Who we've helped
"Shadowfax have supported us for over 15 years. We have always found their service and technical knowledge to be superb. We enjoy a strong relationship with the team."
Garry Mumford
Managing Director, Insight Associates
ABOUT US
Your trusted IT partner
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