IT Support
Shadowfax delivers the right level of IT support to suit clients’ needs, from fully- outsourced to a cherry-picked collection of services to bolt onto your in-house team.
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CLIENT PORTAL
Login to our client portal to be able to log a new ticket, view existing tickets, and access invoices.
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REMOTE SUPPORT
Click on the download link below if instructed to do so by one of our engineers, so we may remotely connect to your PC.
TeamViewer Windows - Download
MYGLUE INSTRUCTIONS
These instructions are for support clients who have been set up on MyGlue.
MyGlue Instructions - Shadowfax
PASSWORD GENERATOR
Random password generation tool
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Data backup and recovery are essential elements of a business continuity plan, but there are so many options to choose from. Shadowfax have used our experience of market vendors to create two solutions which we believe offer the best value for money and performance to ensure your data is as secure as possible, leaving you secure in the knowledge that your business is protected from data loss and from potential risks such as accidental deletion, hardware failure or malware/ransomware attacks.
This option provides an on premise server which protects data from all of your servers to create a single data protection device that will enable swift restore of data from multiple daily restore points as well as emergency on premise or data centre virtualisation of your servers in rapid time to get you up and running should the worst happen with the least amount of downtime and loss of service to your business. This fully managed solution also syncs with the cloud to provide a robust and complete data security solution you can rely on.
This cost effective, yet powerful solution protects your data automatically so you can concentrate on running your business safe in the knowledge that you are protected from data loss. An automatic cloud backup solution, coupled with a local copy of stored data gives you the peace of mind to know that daily copies of your data are stored both off site and on site for maximum restoration performance.
Although we know each business has different needs, we have put together our most common support packages so you can get an idea of the support we can offer.
We can also tailor packages to suit particular needs. Please call if you would like to talk about a slightly different mix of services/products and we will be happy to help.
Enables businesses to sit back and relax whilst we take care of all your IT requirements.
Unlimited report support and 2hrs onsite support/mth, as well as annual asset reports.
Everything you need to support up to 10 users with unlimited remote support from our helpdesk.
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