Sales: 03332 400 660   |   Support: 03332 400 661

Shadowfax Blog

Information blog articles around IT industry news and the use of IT in SME businesses and organisations.

Super User has not set their biography yet

David Templeman Msc

Congratulations to our Helpdesk Manager David Templeman on his graduation for his Msc in Network Security.

Continue reading
1679 Hits


Email sent to our contract clients regarding the recent WanaCry outbreak:

I am sure you are concerned with the reports over the weekend of the massed cyber attack that took down systems in over 100 countries, including a large chunk of the NHS.

The Malware, Wana Decrypt0r also known as WanaCry, was spread using an exploit called EternalBlue that was discovered by the NSA, and since leaked by a group of hackers.

Microsoft released a patch for its currently supported operating systems in April, and it was approved for installation on our network management system. Any PC or Server that has had an update cycle (i.e. been left on overnight) will have had the patch installed. If you are concerned that a PC may not have been patched switch the PC on and send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. with the PC name and we run Windows update on it.

However older operating systems are still vulnerable, for example it was the NHS’ Windows XP PCs that were compromised.

As far as we are aware none of our clients are running Windows XP, but if you do have something hidden away please let us know so we can deal with it accordingly.

Although this wave is over malware is continuously evolving and it is important to keep on top of your cyber security.

The three things you can do to help protect yourself:

  1. Apply Windows Patches – Our network management system will push them out to PCs overnight, leave your PC on overnight once a week so it can pick them up.
  2. Check your Anti-Virus – Again we monitor and update the AV on systems that we manage, but there is no harm users checking that they have it installed and that it is up to date.
  3. User education - every user should be briefed on their responsibility regarding cyber-security. They should not be opening suspicious attachments, and should not be downloading software or using websites that they are not authorised to.

If you have any further concerns regarding this please feel free to get in touch.





Continue reading
1739 Hits

SharePoint Online Overview

Hi All,

Welcome to the 3rd instalment of our #betyoudidntknowthat video series on all things Microsoft – with a main focus on Office 365, Office Desktop Suite and key Windows features.

This video we’ve taken a brief overview of the SharePoint Online portal.

Take a look at Video 3 here!

In text form – a brief overview of the video:

SharePoint Admin Centre

The high-level management of the SharePoint Online environment is controlled through the main Office 365 portal. By finding 'SharePoint' beneath the 'ADMIN' section on the left-hand menu. From here you can manage the centrally pooled storage and server resource quotas on a site by site basis. From this window you can also control the administrator privileges to each SharePoint site. You don't have to grant permission to a user to be able to administer the whole Office 365 portal, just the permission they need to administer individual SharePoint sites.

SharePoint Site Administration

Visit one of your SharePoint Sites ( and click 'Edit' on the top-right handside of the grey menu bar. This enables you to move the individual elements of the site around, just like a content management system for a normal website. You can make further customisations and additions of new widgets from this screen. 

Site Contents

To view all of the features & apps attached to your specific SharePoint Site you can click on 'Site Contents' in the left-hand menu. This shows the current active apps, alongside the ability to visit the SharePoint Store and add new Microsoft apps, along with many 3rd party apps built specifically to enhance SharePoint. Many of which can integrate with other 3rd party software that enriches the use of the SharePoint environment.

Continue reading
3355 Hits