CLIENT TOOLS

 
CLIENT PORTAL

Login to our client portal to be able to log a new ticket, view existing tickets, and access invoices.

 

REMOTE SUPPORT

Click on the download link below if instructed to do so by one of our engineers, so we may remotely connect to your PC.

Splashtop Windows - Download

Splashtop Mac - Download

 
MYGLUE INSTRUCTIONS

These instructions are for support clients who have been set up on MyGlue.

MyGlue Instructions - MyGlue

 
PASSWORD GENERATOR

Generate a secure randomised password

Shadowfax Random Password Generator

 

IT SUPPORT

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CLOUD SERVICES

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BACKUP
& REC
OVERY

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PROFESSIONAL SERVICES

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BACKUP
& REC
OVERY

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COMMS & VOIP

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HARDWARE & SOFTWARE

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ESSENTIAL INFRASTRUCTURE

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Our packages

 

Although we know each business has different needs, we have put together our most common support packages so you can get an idea of the support we can offer.

 

 

 
We can also tailor packages to suit particular needs. Please call if you would like to talk about a slightly different mix of services/products and we will be happy to help.

Platinum

Enables businesses to sit back and relax whilst we take care of all your IT requirements.

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Gold

A fully-managed outsourced IT helpdesk with a few useful added extras.

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Silver

Unlimited report support and 2hrs onsite support/mth, as well as annual asset reports.

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Bronze

Everything you need to support up to 10 users with unlimited remote support from our helpdesk.

Discover more >

 

 

 

ABOUT US

 

Your trusted IT partner

 

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ABOUT YOU

 

Taking care of business

 

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Get in touch

 

IT Support

Shadowfax delivers the right level of IT support to suit clients’ needs, from fully- outsourced to a cherry-picked collection of services to bolt onto your in-house team.

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Cloud Services

Whether your business needs complete cloud, or more of a hybrid cloud approach, we’re here to support any requirement from end to end.

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Backup & Recovery

We offer secure platforms for complete data backup and server imaging with managed monitoring and recovery.

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Professional Services

Whatever your active or future project demands are, we have the expertise, certifications and experience to provide you with the consultancy you need.

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Data Security

We offer a variety of solutions for professional data security practices to suit all requirements and budgets.

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Comms & VoIP

Shadowfax can deliver and manage a range of telephony, VoIP & communications solutions from analogue telephone lines to fibre-leased lines.

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Hardware & Software

Shadowfax supply a comprehensive range of hardware & software solutions ranging from end-user devices such as PCs & tablets to servers.

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Essential Infrastructure

We supply the back-bone IT infrastructure that allows us to deliver competitive, cutting- edge solutions for security, networking and wireless.

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