IT Support
Shadowfax delivers the right level of IT support to suit clients’ needs, from fully- outsourced to a cherry-picked collection of services to bolt onto your in-house team.
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CLIENT PORTAL
Login to our client portal to be able to log a new ticket, view existing tickets, and access invoices.
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REMOTE SUPPORT
Click on the download link below if instructed to do so by one of our engineers, so we may remotely connect to your PC.
TeamViewer Windows - Download
MYGLUE INSTRUCTIONS
These instructions are for support clients who have been set up on MyGlue.
MyGlue Instructions - Shadowfax
PASSWORD GENERATOR
Random password generation tool
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Shadowfax are strong advocates for the use of cloud technology to advance flexibility & efficiency alongside reducing infrastructure risks & costs. We are positioned to provide both off-the-shelf cloud solutions from the world’s largest vendors, such as Microsoft Office 365 & Azure via our Microsoft Partnership, and tailor-made Cloud Hosting for any client’s demand of server, storage and backup resources. Whether your business needs complete cloud, or more of a hybrid cloud approach, we’re here to support any requirement from end to end.
Cloud technology provides organisations with the required level of server computer & storage resources without the responsibility for the hardware, taking traditional systems and running them from data centre based platforms, instead of local business premises.
Switch your IT infrastructure investment from capital to operational and manage service costs via recurring fixed monthly fees. Cloud allows organisations to save by removing the need for large upfront investments on hardware & licensing.
Security is assured with the implementation of enterprise- grade security policies & practices. At Shadowfax we only work with certified data centre operators, based in the EU or, wherever possible, within the UK.
Work anywhere with the freedom of access to your services from any internet-connected device. The local barriers of limited performance, poor broadband connectivity and lack of remote access are all things of the past.
Shadowfax offer expert consultancy, migration & rollout services, with ongoing support & change management. Please contact us to discuss the needs of your organisation or project and see where we can help.
Azure is a cloud-based set of services which provide a business with practical, flexible resources to improve efficiency and control systems and take the stress out of managing and maintaining your IT infrastructure. For example, Azure services can ensure you can store your data securely, access your data when and where you need to, and control how your data is protected. Shadowfax helps you to choose and deploy the best Azure services to meet your business needs.
Although we know each business has different needs, we have put together our most common support packages so you can get an idea of the support we can offer.
We can also tailor packages to suit particular needs. Please call if you would like to talk about a slightly different mix of services/products and we will be happy to help.
Enables businesses to sit back and relax whilst we take care of all your IT requirements.
Unlimited report support and 2hrs onsite support/mth, as well as annual asset reports.
Everything you need to support up to 10 users with unlimited remote support from our helpdesk.
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