IT Support
Shadowfax delivers the right level of IT support to suit clients’ needs, from fully- outsourced to a cherry-picked collection of services to bolt onto your in-house team.
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CLIENT PORTAL
Login to our client portal to be able to log a new ticket, view existing tickets, and access invoices.
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REMOTE SUPPORT
Click on the download link below if instructed to do so by one of our engineers, so we may remotely connect to your PC.
TeamViewer Windows - Download
MYGLUE INSTRUCTIONS
These instructions are for support clients who have been set up on MyGlue.
MyGlue Instructions - Shadowfax
PASSWORD GENERATOR
Random password generation tool
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Shadowfax can deliver and manage a range of telephony, VoIP & communications solutions from analogue telephone lines to fibre-leased lines. Our channel relationships allow us to source, support & manage telephony, broadband and communication systems from the industry’s best service providers. You can rest assured that your communication needs are in great hands from consultancy and scoping through installation and provisioning to ongoing support and maintenance. Communication solutions differ depending on your requirements so please get in touch to discuss your needs.
Analogue lines, PBX phone systems, phone system hardware and system/hardware maintenance.
SIP trunks, VoIP dedicated ADSL broadband, on-premise and hosted systems, VoIP hardware and system/hardware maintenance.
ADSL, bonded lines, load balancing, fibre-to-the-cabinet (FTTC), fibre-to-the-premises (FTTP), EFM and leased lines.
On-premise and hosted email, instant messaging, web conferencing and conference calling.
A software-based PBX for Windows that provides a full PBX solution without the ‘old-style’ inflated cost and management headaches. Shadowfax offer a fully-managed service alongside the 3CX system.
Are you looking to replace your company’s outdated PBX? With easy installation and an easy-to-use management console, 3CX offers a flexible solution for everyone. Whether deploying on premise or in the Cloud, 3CX enables you to take your extension with you wherever you go. From VoIP clients for Android and iOS, Soft Clients for Windows and Mac to client-less web conferencing and the integrated web client, you are guaranteed to be kept in the loop!
Although we know each business has different needs, we have put together our most common support packages so you can get an idea of the support we can offer.
We can also tailor packages to suit particular needs. Please call if you would like to talk about a slightly different mix of services/products and we will be happy to help.
Enables businesses to sit back and relax whilst we take care of all your IT requirements.
Unlimited report support and 2hrs onsite support/mth, as well as annual asset reports.
Everything you need to support up to 10 users with unlimited remote support from our helpdesk.
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