IT Support
Shadowfax delivers the right level of IT support to suit clients’ needs, from fully- outsourced to a cherry-picked collection of services to bolt onto your in-house team.
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CLIENT PORTAL
Login to our client portal to be able to log a new ticket, view existing tickets, and access invoices.
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REMOTE SUPPORT
Click on the download link below if instructed to do so by one of our engineers, so we may remotely connect to your PC.
TeamViewer Windows - Download
MYGLUE INSTRUCTIONS
These instructions are for support clients who have been set up on MyGlue.
MyGlue Instructions - Shadowfax
PASSWORD GENERATOR
Random password generation tool
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It has never been more important to ensure your data is stored securely and in a way that meets the new GDPR regulations. Data is key to almost every part of your business and a data loss or data breach can cause huge disruption to any business. Shadowfax can help you ensure your data is secure, protected from phishing and ransomware attacks, encrypted, and restricted to those users you choose.
We can provide a range of security products to protect the endpoints on your network. These products provide a key part of a combined security and defence solution for your infrastructure, Shadowfax have carefully selected vendors which offer a robust and easy to manage solution.
Email is now the number one security attack vector. Make email safe with email-filtering, spam blocking, encryption, archiving, and backup.
We can help you to increase your security with zero-trust security and layered authentication. Keep your data safe even if someone guesses the password and add in extra security if you are away from your home network.
Protect data at rest and secure data on disks against physical theft. Any disks removed from PCs/servers cannot be read by a third party.
A fundamental issue in today’s business networks, ransomware will infect systems and disable access to your own data unless you pay to get it back. By far the largest growing malware trend in recent years, requiring a multi-faceted approach to neutralise.
Although we know each business has different needs, we have put together our most common support packages so you can get an idea of the support we can offer.
We can also tailor packages to suit particular needs. Please call if you would like to talk about a slightly different mix of services/products and we will be happy to help.
Enables businesses to sit back and relax whilst we take care of all your IT requirements.
Unlimited report support and 2hrs onsite support/mth, as well as annual asset reports.
Everything you need to support up to 10 users with unlimited remote support from our helpdesk.
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