IT Support

Shadowfax delivers the right level of IT support to suit clients’ needs, from fully- outsourced to a cherry-picked collection of services to bolt onto your in-house team.

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Cloud Services

Whether your business needs complete cloud, or more of a hybrid cloud approach, we’re here to support any requirement from end to end.

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Backup & Recovery

We offer secure platforms for complete data backup and server imaging with managed monitoring and recovery.

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Professional Services

Whatever your active or future project demands are, we have the expertise, certifications and experience to provide you with the consultancy you need.

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Data Security

We offer a variety of solutions for professional data security practices to suit all requirements and budgets.

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Comms & VoIP

Shadowfax can deliver and manage a range of telephony, VoIP & communications solutions from analogue telephone lines to fibre-leased lines.

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Hardware & Software

Shadowfax supply a comprehensive range of hardware & software solutions ranging from end-user devices such as PCs & tablets to servers.

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Essential Infrastructure

We supply the back-bone IT infrastructure that allows us to deliver competitive, cutting- edge solutions for security, networking and wireless.

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Login to our client portal to be able to log a new ticket, view existing tickets, and access invoices.





Click on the download link below if instructed to do so by one of our engineers, so we may remotely connect to your PC.


TeamViewer Windows - Download
Splashtop Windows - Download
Splashtop Mac - Download



These instructions are for support clients who have been set up on MyGlue.


MyGlue Instructions - Shadowfax
MyGlue Instructions - MyGlue



Random password generation tool





Compliant and protected

It has never been more important to ensure your data is stored securely and in a way that meets the new GDPR regulations. Data is key to almost every part of your business and a data loss or data breach can cause huge disruption to any business. Shadowfax can help you ensure your data is secure, protected from phishing and ransomware attacks, encrypted, and restricted to those users you choose.


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Keeping you secure
Anti-Virus & Web Security

We can provide a range of security products to protect the endpoints on your network. These products provide a key part of a combined security and defence solution for your infrastructure, Shadowfax have carefully selected vendors which offer a robust and easy to manage solution.


Email is now the number one security attack vector. Make email safe with email-filtering, spam blocking, encryption, archiving, and backup.

Multi-Factor Authentication

We can help you to increase your security with zero-trust security and layered authentication. Keep your data safe even if someone guesses the password and add in extra security if you are away from your home network.

Disk and Email Encryption

Protect data at rest and secure data on disks against physical theft. Any disks removed from PCs/servers cannot be read by a third party.


A fundamental issue in today’s business networks, ransomware will infect systems and disable access to your own data unless you pay to get it back. By far the largest growing malware trend in recent years, requiring a multi-faceted approach to neutralise.

Our packages

Although we know each business has different needs, we have put together our most common support packages so you can get an idea of the support we can offer.

We can also tailor packages to suit particular needs. Please call if you would like to talk about a slightly different mix of services/products and we will be happy to help.

Shadowfax Technology IT support Platinum Package

Enables businesses to sit back and relax whilst we take care of all your IT requirements.


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Shadowfax Technology IT support Gold Package

A fully-managed outsourced IT helpdesk with a few useful added extras.


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Shadowfax Technology IT support Silver Package

Unlimited report support and 2hrs onsite support/mth, as well as annual asset reports.


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Shadowfax Technology IT support Bronze Package

Everything you need to support up to 10 users with unlimited remote support from our helpdesk.


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Your trusted IT partner
Real life solutions
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