IT Support

Shadowfax delivers the right level of IT support to suit clients’ needs, from fully- outsourced to a cherry-picked collection of services to bolt onto your in-house team.

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Cloud Services

Whether your business needs complete cloud, or more of a hybrid cloud approach, we’re here to support any requirement from end to end.

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Backup & Recovery

We offer secure platforms for complete data backup and server imaging with managed monitoring and recovery.

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Professional Services

Whatever your active or future project demands are, we have the expertise, certifications and experience to provide you with the consultancy you need.

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Data Security

We offer a variety of solutions for professional data security practices to suit all requirements and budgets.

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Comms & VoIP

Shadowfax can deliver and manage a range of telephony, VoIP & communications solutions from analogue telephone lines to fibre-leased lines.

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Hardware & Software

Shadowfax supply a comprehensive range of hardware & software solutions ranging from end-user devices such as PCs & tablets to servers.

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Essential Infrastructure

We supply the back-bone IT infrastructure that allows us to deliver competitive, cutting- edge solutions for security, networking and wireless.

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CLIENT PORTAL
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TeamViewer

Click on the download link below if instructed to do so by one of our engineers, so we may remotely connect to your PC.

 

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CASE STUDIES

Forcia

Shadowfax delivers complete outsourced remote & on-site IT support with managed services to Forcia, a provider of construction & maintenance services to both the commercial and residential property markets.

Client: Construction industry
Vertical: Construction
Project: Managed Support & Services

Forcia deliver quality workmanship to the high end of the market, typically working on projects ranging from £100k to £10m and directly employ skilled workers ranging from surveyors to bricklayers.

 

As an organisation, they have high demands of their IT infrastructure and rely upon Shadowfax to deliver first class support, consultancy and maintenance to ensure their teams are working as efficiently as possible, wherever they may be working. Shadowfax have supported Forcia for a number of years, taking care of all aspects of their IT infrastructure.

Shadowfax’s Support Plan gives clients the peace of mind that all support tickets are covered on an unlimited basis from our personable & experienced remote support helpdesk team. We also operate a team of flexible, multi-skilled field engineers that provide repairs, maintenance and installation services at our clients’ premises.

 

Within our Support Plan we also cover hardware monitoring and pro-active maintenance, change management and useful reporting, foresight planning and consultancy. All clients also have the support of an Account Manager, ensuring all demands are met promptly with our quality service.

"Shadowfax have delivered a high level of service across technical consultancy, planning and on-going support for our network infrastructure."
Terry Crawford
Construction Director
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