Shadowfax delivers complete outsourced remote & on-site IT support with managed services to Forcia, a provider of construction & maintenance services to both the commercial and residential property markets.
Forcia deliver quality workmanship to the high end of the market, typically working on projects ranging from £100k to £10m and directly employ skilled workers ranging from surveyors to bricklayers.
As an organisation, they have high demands of their IT infrastructure and rely upon Shadowfax to deliver first class support, consultancy and maintenance to ensure their teams are working as efficiently as possible, wherever they may be working. Shadowfax have supported Forcia for a number of years, taking care of all aspects of their IT infrastructure.
Project: Managed Support & Services
Shadowfax’s Support Plan gives clients the peace of mind that all support tickets are covered on an unlimited basis from our personable & experienced remote support helpdesk team. We also operate a team of flexible, multi-skilled field engineers that provide repairs, maintenance and installation services at our clients’ premises.
Within our Support Plan we also cover hardware monitoring and pro-active maintenance, change management and useful reporting, foresight planning and consultancy. All clients also have the support of an Account Manager, ensuring all demands are met promptly with our quality service.
"Shadowfax have delivered a high level of service across technical consultancy, planning and on-going support for our network infrastructure."
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