IT Support

Shadowfax delivers the right level of IT support to suit clients’ needs, from fully- outsourced to a cherry-picked collection of services to bolt onto your in-house team.

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Cloud Services

Whether your business needs complete cloud, or more of a hybrid cloud approach, we’re here to support any requirement from end to end.

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Backup & Recovery

We offer secure platforms for complete data backup and server imaging with managed monitoring and recovery.

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Professional Services

Whatever your active or future project demands are, we have the expertise, certifications and experience to provide you with the consultancy you need.

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Data Security

We offer a variety of solutions for professional data security practices to suit all requirements and budgets.

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Comms & VoIP

Shadowfax can deliver and manage a range of telephony, VoIP & communications solutions from analogue telephone lines to fibre-leased lines.

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Hardware & Software

Shadowfax supply a comprehensive range of hardware & software solutions ranging from end-user devices such as PCs & tablets to servers.

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Essential Infrastructure

We supply the back-bone IT infrastructure that allows us to deliver competitive, cutting- edge solutions for security, networking and wireless.

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Click on the download link below if instructed to do so by one of our engineers, so we may remotely connect to your PC.


TeamViewer Windows - Download
Splashtop Windows - Download
Splashtop Mac - Download



These instructions are for support clients who have been set up on MyGlue.


MyGlue Instructions - Shadowfax
MyGlue Instructions - MyGlue



Random password generation tool





GDPR: the easy wins

The General Data Protection Regulation became enforceable at the end of May 2018 but we are still seeing business trying to get up to speed with their data protection and compliance.

Despite being a relatively complex subject that impacts on various areas of a business, getting the basics right is the first step to ensuring that you don’t fall foul of the new rules. This is particularly true for IT data handling processes and storage - here are our three quick wins to tidy up your data security to help satisfy this important aspect of GDPR compliance:



With Windows 10 Professional and a PC with a Trusted Platform Module (i.e. any business-grade PC from the last few years), it is easy to turn on BitLocker hard disk encryption to protect any data on the PC. BitLocker is also available on servers, protecting data stored on them from hard drive theft.


Email protection


Email is the most popular attack vector for hackers. Directing your email through a security service such as Barracuda Email Essentials will help to minimise the risk of a data breach through email. Barracuda also offer a managed phishing education service to help users to understand their place in data security.



Backups are essential to protect the personal data that you process. The backup services that we provide are fully encrypted and any data is stored within the UK or EU. Backups still offer the best level of protection against ransomware and user error.


Of course, individual situations require individual approaches and we strongly recommend you talk to us about how your business currently handles and stores data. We will ensure that all your IT processes conform to ‘best practice’ so you can put a tick in the box against this important part of your GDPR project.


Contact us to speak to a member of our knowledgable and approachable team.

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