IT Support
Shadowfax delivers the right level of IT support to suit clients’ needs, from fully- outsourced to a cherry-picked collection of services to bolt onto your in-house team.
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CLIENT PORTAL
Login to our client portal to be able to log a new ticket, view existing tickets, and access invoices.
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REMOTE SUPPORT
Click on the download link below if instructed to do so by one of our engineers, so we may remotely connect to your PC.
TeamViewer Windows - Download
MYGLUE INSTRUCTIONS
These instructions are for support clients who have been set up on MyGlue.
MyGlue Instructions - Shadowfax
PASSWORD GENERATOR
Random password generation tool
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Choosing the right piece of equipment is key to ensuring it meets your needs both now and in the future. Businesses must make sure the equipment purchased is suitable for the tasks at hand and will integrate with other equipment in the network. We are here to advise clients on any IT purchases you need to make, regardless of whether you are buying it from us or not. We will work with you to find exactly what you need within a sensible budget.
Shadowfax can source desktops and laptops of all shapes, sizes and specifications from various manufacturers. Our expert team of engineers can help get you set up and ready to go quickly and efficiently.
We partner with Dell to deliver the latest and most powerful server infrastructure solutions, from small, branch office-sized server to full enterprise blade environments.
Whatever your storage needs, we can help to get the right solution for your business. Whether you need to store a few office files or vast amounts of accumulated data, we can build a solution that is fast, robust and secure.
We use network infrastructure components from market-leading manufacturers to build scalable, secure network solutions that protect your business and enable it to operate in a fast, efficient manner, building solutions based on budget to deliver maximum performance.
We can help with whatever you may require to compliment your systems. Whether you need a specific type of mouse or a large format screen, we can source your accessories quickly and easily.
Wireless networking is a staple of modern computing and a necessity for modern business. We can build a solution that will deliver the performance you need to effectively run your business and not need to worry about coverage or performance.
Although we know each business has different needs, we have put together our most common support packages so you can get an idea of the support we can offer.
We can also tailor packages to suit particular needs. Please call if you would like to talk about a slightly different mix of services/products and we will be happy to help.
Enables businesses to sit back and relax whilst we take care of all your IT requirements.
Unlimited report support and 2hrs onsite support/mth, as well as annual asset reports.
Everything you need to support up to 10 users with unlimited remote support from our helpdesk.
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