IT Support

Shadowfax delivers the right level of IT support to suit clients’ needs, from fully- outsourced to a cherry-picked collection of services to bolt onto your in-house team.

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Cloud Services

Whether your business needs complete cloud, or more of a hybrid cloud approach, we’re here to support any requirement from end to end.

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Backup & Recovery

We offer secure platforms for complete data backup and server imaging with managed monitoring and recovery.

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Professional Services

Whatever your active or future project demands are, we have the expertise, certifications and experience to provide you with the consultancy you need.

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Data Security

We offer a variety of solutions for professional data security practices to suit all requirements and budgets.

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Comms & VoIP

Shadowfax can deliver and manage a range of telephony, VoIP & communications solutions from analogue telephone lines to fibre-leased lines.

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Hardware & Software

Shadowfax supply a comprehensive range of hardware & software solutions ranging from end-user devices such as PCs & tablets to servers.

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Essential Infrastructure

We supply the back-bone IT infrastructure that allows us to deliver competitive, cutting- edge solutions for security, networking and wireless.

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Login to our client portal to be able to log a new ticket, view existing tickets, and access invoices.





Click on the download link below if instructed to do so by one of our engineers, so we may remotely connect to your PC.


TeamViewer Windows - Download
Splashtop Windows - Download
Splashtop Mac - Download



These instructions are for support clients who have been set up on MyGlue.


MyGlue Instructions - Shadowfax
MyGlue Instructions - MyGlue



Random password generation tool





Meeting your needs

Choosing the right piece of equipment is key to ensuring it meets your needs both now and in the future. Businesses must make sure the equipment purchased is suitable for the tasks at hand and will integrate with other equipment in the network. We are here to advise clients on any IT purchases you need to make, regardless of whether you are buying it from us or not. We will work with you to find exactly what you need within a sensible budget.


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Key assets
PCs and Laptops

Shadowfax can source desktops and laptops of all shapes, sizes and specifications from various manufacturers. Our expert team of engineers can help get you set up and ready to go quickly and efficiently.


We partner with Dell to deliver the latest and most powerful server infrastructure solutions, from small, branch office-sized server to full enterprise blade environments.


Whatever your storage needs, we can help to get the right solution for your business. Whether you need to store a few office files or vast amounts of accumulated data, we can build a solution that is fast, robust and secure.


We use network infrastructure components from market-leading manufacturers to build scalable, secure network solutions that protect your business and enable it to operate in a fast, efficient manner, building solutions based on budget to deliver maximum performance.


We can help with whatever you may require to compliment your systems. Whether you need a specific type of mouse or a large format screen, we can source your accessories quickly and easily.


Wireless networking is a staple of modern computing and a necessity for modern business. We can build a solution that will deliver the performance you need to effectively run your business and not need to worry about coverage or performance.

Our packages

Although we know each business has different needs, we have put together our most common support packages so you can get an idea of the support we can offer.

We can also tailor packages to suit particular needs. Please call if you would like to talk about a slightly different mix of services/products and we will be happy to help.

Shadowfax Technology IT support Platinum Package

Enables businesses to sit back and relax whilst we take care of all your IT requirements.


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Shadowfax Technology IT support Gold Package

A fully-managed outsourced IT helpdesk with a few useful added extras.


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Shadowfax Technology IT support Silver Package

Unlimited report support and 2hrs onsite support/mth, as well as annual asset reports.


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Shadowfax Technology IT support Bronze Package

Everything you need to support up to 10 users with unlimited remote support from our helpdesk.


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Your trusted IT partner
Real life solutions
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