IT Support

Shadowfax delivers the right level of IT support to suit clients’ needs, from fully- outsourced to a cherry-picked collection of services to bolt onto your in-house team.

Read more
Cloud Services

Whether your business needs complete cloud, or more of a hybrid cloud approach, we’re here to support any requirement from end to end.

Read more
Backup & Recovery

We offer secure platforms for complete data backup and server imaging with managed monitoring and recovery.

Read more
Professional Services

Whatever your active or future project demands are, we have the expertise, certifications and experience to provide you with the consultancy you need.

Read more
Data Security

We offer a variety of solutions for professional data security practices to suit all requirements and budgets.

Read more
Comms & VoIP

Shadowfax can deliver and manage a range of telephony, VoIP & communications solutions from analogue telephone lines to fibre-leased lines.

Read more
Hardware & Software

Shadowfax supply a comprehensive range of hardware & software solutions ranging from end-user devices such as PCs & tablets to servers.

Read more
Essential Infrastructure

We supply the back-bone IT infrastructure that allows us to deliver competitive, cutting- edge solutions for security, networking and wireless.

Read more
CLIENT TOOLS

CLIENT PORTAL

Login to our client portal to be able to log a new ticket, view existing tickets, and access invoices.

 

Login

 

REMOTE SUPPORT

Click on the download link below if instructed to do so by one of our engineers, so we may remotely connect to your PC.

 

TeamViewer Windows - Download
Splashtop Windows - Download
Splashtop Mac - Download

 

MYGLUE INSTRUCTIONS

These instructions are for support clients who have been set up on MyGlue.

 

MyGlue Instructions - Shadowfax
MyGlue Instructions - MyGlue

 

PASSWORD GENERATOR

Random password generation tool

 

Login

 

IT SUPPORT Cambridge

IT support Cambridge

Shadowfax is ideally placed to provide IT support for businesses in and around Cambridge. We deliver the right level of service to suit our clients’ needs, whether that’s a fully-outsourced IT support function for organisations with little or no internal IT resources or a cherry-picked collection of services to bolt onto your in-house IT team. We have passion, experience and expertise and are able to service entire business networks from first line end-user support to IT strategy & planning. Our Support Plan services can include remote & on-site break/fix support for your hardware & software across PCs/laptops, servers and mobile devices.

 

Get in touch

IT Support Cambridge

Helpdesk Support

You can log IT Support tickets 24/7. The helpdesk is manned from 8:00am-6:00pm, Monday to Friday, during which time you can speak directly to an engineer who will start looking into your issues straight away - no robots!

Ticket Management

We take full ownership of your support tickets. All tickets are logged and updated through our central system providing live feedback to end-users on their reported cases. From your tickets and our monitoring we deliver quarterly reporting & advice on your systems performance and our service level.

On-Site Support

Our team of engineers also deliver break-fix support, maintenance and installation services on-site in Cambridge at a time convenient to you.

Remote Monitoring

We monitor the stability and activity of your systems 24/7 and deliver proactive maintenance in effort to increase performance, reliability & efficiency.

Engineering Team

Our friendly, qualified & experienced team of engineers deliver our remote helpdesk services & on-site repairs / installations / maintenance.

Account Management

You will receive dedicated support from our account management team. From sales & consultancy to on-going strategy your account manager is on hand to ensure your expectations are exceeded.

IT Foresight

From our quarterly reporting and our understanding of your systems we’re able to deliver our ‘Foresight’ Plan, designed to help you understand where improvements could be made to your existing infrastructure and capture future industry developments that would be useful to your business.

Change Management

Unlike many of our competitors, we also support your user change management needs within your plan.

On-Boarding

We operate a thorough on-boarding process that enables us to fully understand all of your hardware, software & systems in place, while getting to know the members of your team.

IT support Cambridge
Our packages

Although we know each business has different needs, we have put together our most common support packages so you can get an idea of the support we can offer.

We can also tailor packages to suit particular needs. Please call if you would like to talk about a slightly different mix of services/products and we will be happy to help.

Shadowfax Technology IT support Platinum Package
Platinum

Enables businesses to sit back and relax whilst we take care of all your IT requirements.

 

Discover more

Shadowfax Technology IT support Gold Package
Gold

A fully-managed outsourced IT helpdesk with a few useful added extras.

 

Discover more

Shadowfax Technology IT support Silver Package
Silver

Unlimited report support and 2hrs onsite support/mth, as well as annual asset reports.

 

Discover more

Shadowfax Technology IT support Bronze Package
Bronze

Everything you need to support up to 10 users with unlimited remote support from our helpdesk.

 

Discover more

 

ABOUT SHADOWFAX

Cambridge IT partner

CASE STUDIES

Real life solutions
Shadowfax Services
What IT Support can Shadowfax offer to clients in Cambridge?

We provide wide ranging services including IT Support, Cloud Services, Back Up and Recovery, Professional Services, Data Security, Comms and VOIP, Hardware and software and Essential Infrastructure.

 

Do Shadowfax only cover Cambridge?

As well as covering the Cambridge area, we also cover clients within a 30 mile radius of Hatfield Broad Oak including Bishops Stortford, Hoddesdon, Harlow, Saffron Walden, Hertford, Hatfield, Cheshunt, Chelmsford, Braintree, Enfield and more.

 

What is the cost of IT Support?

We offer several different off the shelf packages of support. We can also tailor a bespoke package to your business needs.


Platinum Package:

• Unlimited Remote IT Support

• Unlimited Onsite IT Support to customers within a 30 mile radius of Hatfield Broad Oak including Bishops Stortford, Hoddesdon, Harlow, Saffron Walden, Hertford, Hatfield, Cheshunt, Chelmsford, Braintree, Enfield and more.

• Monthly Reports

• Monthly Conference Call

• Attend Management Meetings as required

• Managed Back Up with Disaster Recovery

• Internet pack (2 domains and hosting).

• Managed workstations and server

• PC and Server Anti-Virus

• Office 365 Premium and email anti-spam


Gold Package:

• Unlimited Remote IT Support

• 4 hours Onsite IT Support per month to customers within a 30 mile radius of Hatfield Broad Oak including Bishops Stortford, Hoddesdon, Harlow, Saffron Walden, Hertford, Hatfield, Cheshunt, Chelmsford, Braintree, Enfield and more.

• Quarterly Reports

• Attend Management Meetings twice a year

• Managed Back Up with Disaster Recovery

• Internet pack (2 domains and hosting).

• Managed workstations and server

• PC and Server Anti-Virus

• Office 365 Premium and email anti-spam

• Workshop Time Included


Silver Package:

• Unlimited Remote IT Support

• 2 hours Onsite IT Support per month to customers within a 30 mile radius of Hatfield Broad Oak including Bishops Stortford, Hoddesdon, Harlow, Saffron Walden, Hertford, Hatfield, Cheshunt, Chelmsford, Braintree, Enfield and more.

• Semi Annual Reports

• Managed Back Up (Up to 1TB)

• Internet pack (2 domains and hosting)

• Managed workstations and server

• PC and Server Anti-Virus

• Office 365 Premium and email anti-spam


Bronze Package:

• Unlimited Remote IT Support

• Annual Reports

• Managed Back Up (Up to 500GB)

• Internet pack (2 domains and hosting)

• Managed workstations and server

• PC and Server Anti-Virus

• Office 365 Premium and email anti-spam


Shadowfax have been providing IT Support to clients in Cambridge for over 25 years. We employ a team of highly skilled engineers who can carry out tasks either at your office or remotely. Our technical team deliver high quality, timely results without burdening our customers with unnecessary technical terms and jargon! At Shadowfax our people are at the heart of our business. They are valued, supported and as such they strive to deliver the best for our customers.


Do Shadowfax offer a wide variety of IT Support?

As a leading IT Company Shadowfax offer a wide variety of IT Support Services including:

• IT Foresight

• Ticket Management

• Account Management

• Helpdesk Support

• On Site Support (within a 30 mile radius of Hatfield Broad Oak including Bishops Stortford, Hoddesdon, Harlow, Saffron Walden, Hertford, Hatfield, Cheshunt, Chelmsford, Braintree, Enfield and more).

• Remote Monitoring

• Change Management

• On-Boarding

• Cloud Services

• Back Up & Recovery

• IT Infrastructure

• Networking

• Telephony Services

• VOIP Technology

• Broadband Services

• Communication Systems with hosted email, instant messaging, web conferencing and conference calling

• 3CX VOIP System

• PC’s & Laptops

• Servers

• Data Storage

• PC Accessories

• Wireless

• Firewalls and Unified Threat Management

• Anti-Virus and Web Security

• Anti-Spam

• Local Area Networking

• Multi Factor Authentication

• Disk Encryption

• Structured Cabling

• Server Hardware

• Office 365


Get in touch today for your free no obligation quote.

 
Get in touch

The information you submit via this contact form will only be used to answer your enquiry. For further information on how we use and store your data, please see our Privacy Policy.

To keep informed of future Shadowfax developments, please subscribe to our email communications by clicking here.