IT SUPPORT OFFER
3 MONTHS FREE IT SUPPORT*
Shadowfax understand how daunting it can be to change MSP. We have placed in a Global list for innovation in IT and that's exactly what we do. To ensure the transfer to us is as stress free as possible we offer the first three months fee free*.
To take advantage of this offer, just email us at firstname.lastname@example.org or use the contact form below and let us know when your existing IT Support contract ends. We will contact you prior to this time to discuss migrating your services and you can relax knowing that we will handle all the technical and difficult issues.
*Terms & Conditions Apply - When signing up to a 12 month paid contract, for remote support only and a Minimum of 10 users.
The human touch
You can log IT Support tickets 24/7. The helpdesk is manned from 8:00am-6:00pm, Monday to Friday, during which time you can speak directly to an engineer who will start looking into your issues straight away - no robots!
We take full ownership of your support tickets. All tickets are logged and updated through our central system providing live feedback to end-users on their reported cases. From your tickets and our monitoring we deliver quarterly reporting & advice on your systems performance and our service level.
Our team of engineers also deliver break-fix support, maintenance and installation services on-site in Bishops Stortford at a time convenient to you.
We monitor the stability and activity of your systems 24/7 and deliver proactive maintenance in effort to increase performance, reliability & efficiency.
Our friendly, qualified & experienced team of engineers deliver our remote helpdesk services & on-site repairs / installations / maintenance.
You will receive dedicated support from our account management team. From sales & consultancy to on-going strategy your account manager is on hand to ensure your expectations are exceeded.
From our quarterly reporting and our understanding of your systems we’re able to deliver our ‘Foresight’ Plan, designed to help you understand where improvements could be made to your existing infrastructure and capture future industry developments that would be useful to your business.
Unlike many of our competitors, we also support your user change management needs within your plan.
We operate a thorough on-boarding process that enables us to fully understand all of your hardware, software & systems in place, while getting to know the members of your team.
Although we know each business has different needs, we have put together our most common support packages so you can get an idea of the support we can offer.
We can also tailor packages to suit particular needs. Please call if you would like to talk about a slightly different mix of services/products and we will be happy to help.
Your trusted IT partner
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