Shadowfax delivers the right level of IT support to suit clients’ needs, from fully- outsourced to a cherry-picked collection of services to bolt onto your in-house team.
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REMOTE SUPPORT
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MYGLUE INSTRUCTIONS
These instructions are for support clients who have been set up on MyGlue.
MyGlue Instructions - Shadowfax
PASSWORD GENERATOR
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Although we know each business has different needs, we have put together our most common support packages so you can get an idea of the support we can offer.
We can also tailor packages to suit particular needs. Please call if you would like to talk about a slightly different mix of services/products and we will be happy to help.
Our Platinum package enables businesses to sit back and relax whilst we take care of all your IT. We will provide you with a dedicated account manager who will meet with you regularly to review your needs and provide advice as required. The package can be tailored to your needs but is designed to provide you with support from everything from your phones to your cloud platform, with all support (both remote and onsite included).
Package includes:
Our Gold package provides a business with a fully-managed outsourced IT helpdesk with a few added extras, such as 4hrs on-site support per month and quarterly asset reports.
Package includes:
Our Silver is ideal for businesses who have an IT manager or small in-house IT team who just need third line support, providing them with unlimited report support and 2hrs on-site support per month as well as annual asset reports.
Package includes:
Our Bronze package provides everything a business needs to support up to 10 users and still gives you the benefit of unlimited remote support.
Package includes:
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