IT Support

Shadowfax delivers the right level of IT support to suit clients’ needs, from fully- outsourced to a cherry-picked collection of services to bolt onto your in-house team.

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Cloud Services

Whether your business needs complete cloud, or more of a hybrid cloud approach, we’re here to support any requirement from end to end.

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Backup & Recovery

We offer secure platforms for complete data backup and server imaging with managed monitoring and recovery.

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Professional Services

Whatever your active or future project demands are, we have the expertise, certifications and experience to provide you with the consultancy you need.

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Data Security

We offer a variety of solutions for professional data security practices to suit all requirements and budgets.

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Comms & VoIP

Shadowfax can deliver and manage a range of telephony, VoIP & communications solutions from analogue telephone lines to fibre-leased lines.

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Hardware & Software

Shadowfax supply a comprehensive range of hardware & software solutions ranging from end-user devices such as PCs & tablets to servers.

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Essential Infrastructure

We supply the back-bone IT infrastructure that allows us to deliver competitive, cutting- edge solutions for security, networking and wireless.

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CLIENT PORTAL
Client Portal

Login to our client portal to be able to log a new ticket, view existing tickets, and access invoices.

 

Login

 

TeamViewer

Click on the download link below if instructed to do so by one of our engineers, so we may remotely connect to your PC.

 

Windows - Download
Mac - Download

OUR PACKAGES

Our Packages

Although we know each business has different needs, we have put together our most common support packages so you can get an idea of the support we can offer.

We can also tailor packages to suit particular needs. Please call if you would like to talk about a slightly different mix of services/products and we will be happy to help.

 
Platinum package

Our Platinum package enables businesses to sit back and relax whilst we take care of all your IT. We will provide you with a dedicated account manager who will meet with you regularly to review your needs and provide advice as required. The package can be tailored to your needs but is designed to provide you with support from everything from your phones to your cloud platform, with all support (both remote and onsite included).

 

Enquire about this package

Package includes:

 

Unlimited remote support
Unlimited onsite support (within 60 miles of Stansted airport)
Monthly asset management reports
Monthly conference call to discuss IT requirements
Attend management meetings as required
Managed backup with Disaster Recovery
Internet pack (2 domains and hosting)
Managed workstations and server
PC and server anti-virus
Office 365 Business Premium and Email anti-spam
 
Gold package

Our Gold package provides a business with a fully-managed outsourced IT helpdesk with a few added extras, such as 4hrs on-site support per month and quarterly asset reports.

 

Enquire about this package

Package includes:

 

Unlimited remote support
4 hours on-site support per month
Quarterly asset management reports
Attend management meetings twice a year
Managed backup with Disaster Recovery
Internet pack (2 domains and hosting)
Managed workstations and server
PC and server anti-virus
Office 365 Business Premium and Email anti-spam
Workshop time included
 
Silver package

Our Silver is ideal for businesses who have an IT manager or small in-house IT team who just need third line support, providing them with unlimited report support and 2hrs on-site support per month as well as annual asset reports.

 

Enquire about this package

Package includes:

 

Unlimited remote support
2 hours on-site support per month
Semi-annual asset management reports
Managed backup (up to 1TB)
Internet pack (2 domains and hosting)
Managed workstations and server
PC and server anti-virus
Office 365 Business Premium and Email anti-spam
 
Bronze package

Our Bronze package provides everything a business needs to support up to 10 users and still gives you the benefit of unlimited remote support.

 

Enquire about this package

Package includes:

 

Unlimited remote support
Annual asset management reports
Managed backup (up to 500GB)
Internet pack (2 domains and hosting)
Managed workstations and server
PC and server anti-virus
Office 365 Business Premium and Email anti-spam
 
ABOUT US
Your trusted IT partner
ABOUT YOU
Taking care of business
 
 
Get in touch

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