IT Support
Shadowfax delivers the right level of IT support to suit clients’ needs, from fully- outsourced to a cherry-picked collection of services to bolt onto your in-house team.
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CLIENT PORTAL
Login to our client portal to be able to log a new ticket, view existing tickets, and access invoices.
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REMOTE SUPPORT
Click on the download link below if instructed to do so by one of our engineers, so we may remotely connect to your PC.
TeamViewer Windows - Download
MYGLUE INSTRUCTIONS
These instructions are for support clients who have been set up on MyGlue.
MyGlue Instructions - Shadowfax
PASSWORD GENERATOR
Random password generation tool
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We are a Microsoft Partner, with engineers qualified & certified by Microsoft as well as a number of other industry-leading brands, and are experienced across a variety of platforms. We constantly develop our knowledge base with additional training and qualifications.
We are proud of our commitment to quality management which greatly enhances our ability to provide a first-class service by implementing ’best practice’ polices, procedures and processes.
We’ve set our quality benchmark high and demand the very best in commitment & performance from our team to ensure we consistently give the very best service to our clients.
This approach is borne out by our list of approved partnerships and accreditations, which are only awarded to IT service providers who achieve and maintain the highest standards of technical proficiency and customer care.
With a Helpdesk staffed only by certified engineers, structured SLAs, and in compliance with ITIL service delivery, your support is truly on-demand.
We’re not just here when things go wrong. Our inclusive proactive monitoring, maintenance & change management covers the whole IT service delivery cycle.
Unlike many of our competitors - we’re not only partnered with the world’s leading IT vendors, we’re trained and certified by them too for full peace of mind.
We very much consider ourselves an integral part of our clients’ teams. We’re here through rain & shine for the long-term development of our clients.
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