IT Support

Shadowfax delivers the right level of IT support to suit clients’ needs, from fully- outsourced to a cherry-picked collection of services to bolt onto your in-house team.

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Cloud Services

Whether your business needs complete cloud, or more of a hybrid cloud approach, we’re here to support any requirement from end to end.

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Backup & Recovery

We offer secure platforms for complete data backup and server imaging with managed monitoring and recovery.

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Professional Services

Whatever your active or future project demands are, we have the expertise, certifications and experience to provide you with the consultancy you need.

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Data Security

We offer a variety of solutions for professional data security practices to suit all requirements and budgets.

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Comms & VoIP

Shadowfax can deliver and manage a range of telephony, VoIP & communications solutions from analogue telephone lines to fibre-leased lines.

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Hardware & Software

Shadowfax supply a comprehensive range of hardware & software solutions ranging from end-user devices such as PCs & tablets to servers.

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Essential Infrastructure

We supply the back-bone IT infrastructure that allows us to deliver competitive, cutting- edge solutions for security, networking and wireless.

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Login to our client portal to be able to log a new ticket, view existing tickets, and access invoices.





Click on the download link below if instructed to do so by one of our engineers, so we may remotely connect to your PC.


TeamViewer Windows - Download
Splashtop Windows - Download
Splashtop Mac - Download



These instructions are for support clients who have been set up on MyGlue.


MyGlue Instructions - Shadowfax
MyGlue Instructions - MyGlue



Random password generation tool





Peace of mind guaranteed

We are a Microsoft Partner, with engineers qualified & certified by Microsoft as well as a number of other industry-leading brands, and are experienced across a variety of platforms. We constantly develop our knowledge base with additional training and qualifications.


We are proud of our commitment to quality management which greatly enhances our ability to provide a first-class service by implementing ’best practice’ polices, procedures and processes.

We’ve set our quality benchmark high and demand the very best in commitment & performance from our team to ensure we consistently give the very best service to our clients.


This approach is borne out by our list of approved partnerships and accreditations, which are only awarded to IT service providers who achieve and maintain the highest standards of technical proficiency and customer care.

Simply pain-free IT
Fast Response

With a Helpdesk staffed only by certified engineers, structured SLAs, and in compliance with ITIL service delivery, your support is truly on-demand.

Proactive Maintenance

We’re not just here when things go wrong. Our inclusive proactive monitoring, maintenance & change management covers the whole IT service delivery cycle.


Unlike many of our competitors - we’re not only partnered with the world’s leading IT vendors, we’re trained and certified by them too for full peace of mind.


We very much consider ourselves an integral part of our clients’ teams. We’re here through rain & shine for the long-term development of our clients.

"Shadowfax have supported us for over 15 years. We have always found their service and technical knowledge to be superb. We enjoy a strong relationship with the team."
Garry Mumford
Managing Director, Insight Associates
Your trusted IT partner
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