Shadowfax Technology Limited may use the following sub processors to assist in providing out products, services and related technical support.
Backups - SolarWinds, Datto, Microsoft, Barracuda, Amazon
Hosting and email - Fasthosts, Microsoft, UKFast, OVH, Amazon, Barracuda
Helpdesk - Autotask
Telephony - Gamma, OVH
Data Processing Agreement
Information we may collect from you
We may collect and process the following data about you: Information that you provide to us by filling in forms on our site or that you e-mail to us. This includes information provided when you subscribe and/or register for any service that we may provide via our site from time to time or when you report a problem with our site.
Web beacons are not used to access your personally identifiable information on our site. They are a technique to compile aggregated statistics about our website’s usage. Web beacons collect only a limited set of information including a cookie number, time and date of a page view and a description of the page on which the web beacon resides.
Where we store your personal data
Where you have consented to be contacted for such purposes, to provide you with information or services that you request from us or which we feel may interest you. To carry out our obligations arising from any contracts entered into between you and us. To allow you to participate in any interactive features which may offer on our site from time to time, when you choose to do so. To notify you about changes to our service.
Disclosure of information
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
If you contact us, we may keep a record of that correspondence. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them. Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access. IP ADDRESSES, COOKIES AND WEB BEACONS We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration, to improve the structure and content of our site and to report aggregate information to our advertisers and our members. This is statistical data about our users browsing actions and patterns, and does not identify any individual.
All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Uses made of the infromation
We use information held about you in the following ways: To ensure that content from our site is presented in the most effective manner for you and for your computer.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by refusing your consent at the time of collection or at any other time by contacting us at i[email protected]sfax.co.uk. Our site may, from time to time, contain links to and from the websites of our members, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.