IT Support

Shadowfax delivers the right level of IT support to suit clients’ needs, from fully- outsourced to a cherry-picked collection of services to bolt onto your in-house team.

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Cloud Services

Whether your business needs complete cloud, or more of a hybrid cloud approach, we’re here to support any requirement from end to end.

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Backup & Recovery

We offer secure platforms for complete data backup and server imaging with managed monitoring and recovery.

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Professional Services

Whatever your active or future project demands are, we have the expertise, certifications and experience to provide you with the consultancy you need.

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Data Security

We offer a variety of solutions for professional data security practices to suit all requirements and budgets.

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Comms & VoIP

Shadowfax can deliver and manage a range of telephony, VoIP & communications solutions from analogue telephone lines to fibre-leased lines.

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Hardware & Software

Shadowfax supply a comprehensive range of hardware & software solutions ranging from end-user devices such as PCs & tablets to servers.

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Essential Infrastructure

We supply the back-bone IT infrastructure that allows us to deliver competitive, cutting- edge solutions for security, networking and wireless.

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Client: Scottish Legal Aid Board
Vertical: Public Sector
Project: Managed Support, services and break-fix

The Scottish Legal Aid Board (SLAB) is a public body unit of the Scottish Government, responsible for the management and deliver of legal aid within Scotland. It was established in April 1987, taking over functions previously exercised by the Law Society. SLAB have a unique and demanding infrastructure with a critical need for 24x7 uptime to meet the organisation’s obligations to delivering legal aid to the country around the clock.


Shadowfax deliver a bespoke arrangement of Managed Services and Ad-Hoc Project Services that add value to the in-house Helpdesk and Infrastructure Teams.

Our third-line remote support services cover Windows server environments, along with Microsoft software such as Exchange and other specialist third-party software. Our break-fix support covers parts and labour for HP server hardware, NetApp storage devices and Cisco networking equipment.


Our engagement with SLAB also sees us deliver complete support and licensing for their Mitel telephony system. We’re proud of the breadth and depth of services we offer to SLAB: our high level of customer service and competency, backed by our tried and tested processes and technical qualifications and accreditations.

"Shadowfax have offered a flexible, reliable and cost-effective service to our organisation’s out-sourced IT needs."
Steve McKee
Senior Technician, Scottish Legal Aid Board
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