IT Support

Shadowfax delivers the right level of IT support to suit clients’ needs, from fully- outsourced to a cherry-picked collection of services to bolt onto your in-house team.

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Cloud Services

Whether your business needs complete cloud, or more of a hybrid cloud approach, we’re here to support any requirement from end to end.

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Backup & Recovery

We offer secure platforms for complete data backup and server imaging with managed monitoring and recovery.

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Professional Services

Whatever your active or future project demands are, we have the expertise, certifications and experience to provide you with the consultancy you need.

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Data Security

We offer a variety of solutions for professional data security practices to suit all requirements and budgets.

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Comms & VoIP

Shadowfax can deliver and manage a range of telephony, VoIP & communications solutions from analogue telephone lines to fibre-leased lines.

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Hardware & Software

Shadowfax supply a comprehensive range of hardware & software solutions ranging from end-user devices such as PCs & tablets to servers.

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Essential Infrastructure

We supply the back-bone IT infrastructure that allows us to deliver competitive, cutting- edge solutions for security, networking and wireless.

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Click on the download link below if instructed to do so by one of our engineers, so we may remotely connect to your PC.


TeamViewer Windows - Download
Splashtop Windows - Download
Splashtop Mac - Download



These instructions are for support clients who have been set up on MyGlue.


MyGlue Instructions - Shadowfax
MyGlue Instructions - MyGlue



Random password generation tool





WannaCry Outbreak

We are sure you were concerned with recent reports of the massed cyber attack that took down systems in over 100 countries, including a large chunk of the NHS.

The Malware, Wana Decrypt0r also known as WannaCry, was spread using an exploit called EternalBlue that was discovered by the NSA, and since leaked by a group of hackers.

Microsoft released a patch for its currently supported operating systems in April, and it was approved for installation on our network management system. Any PC or Server that has had an update cycle (i.e. been left on overnight) will have had the patch installed. If you are concerned that a PC may not have been patched switch the PC on and send an email to [email protected] with the PC name and we can run a Windows update on it.


However older operating systems are still vulnerable, for example it was the NHS’ Windows XP PCs that were compromised. As far as we are aware none of our clients are running Windows XP but if you do have something hidden away please let us know so we can deal with it accordingly.


Although this wave is over, malware is continuously evolving and it is important to keep on top of your cyber security. The three things you can do to help protect yourself:


  • 1.
    Apply Windows Patches: Our network management system will push them out to PCs overnight, leave your PC on overnight once a week so it can pick them up.
  • 2.
    Check your Anti-Virus: Again we monitor and update the AV on systems that we manage, but there is no harm users checking that they have it installed and that it is up to date.
  • 3.
    User education: Every user should be briefed on their responsibility regarding cyber-security. They should not be opening suspicious attachments, and should not be downloading software or using websites that they are not authorised to.
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