Sales: 03332 400 660   |   Support: 03332 400 661

Communications & VoIP

Shadowfax can deliver and manage a range of telephony, VoIP & communications solutions from analogue telephone lines to fibre leased lines. Our channel relationships allow us to source, support & manage telephony, broadband & communication systems from the industries best service providers. You can rest assured that your communication needs are in great hands from consultancy & scoping through installation & provisioning to on-going support and maintenance. 

Our communications products & services include, but are not limited to, the range below:

- Telephony Services : Analogue Lines, PBX Phone Systems, Phone System Hardware and System & Hardware Maintenance

- VoIP Telephony : SIP Trunks, VoIP Dedicated ADSL Broadband, On-Premise & Hosted Systems, VoIP Hardware and System & Hardware Maintenance

- Broadband Services : ADSL, Bonded Lines, Load Balancing, Fibre-to-the-Cabinet (FTTC), Fibre-to-the-Premises (FTTP), EFM and Leased Lines

- Communication Systems : On-Premise & Hosted Email, Instant Messaging, Web Conferencing and Conference Calling

Communication solutions can differ extremely depending on your requirements. Please discuss your needs with us and we'll explore the options available that are appropriate to your organisation and budget. Please call 03332 400 660 or complete our contact form and we'll get back in touch.

Our Expertise

VoIP Telephony

We are complete providers of telephony solutions based on VoIP technology. From the provision of the phone system, to SIP Trunks and supply of handsets, plus ongoing support.


Shadowfax provide Hosted Exchange email solutions via Microsoft's Office 365. We cover the full scope from licensing sales, managed migrations and ongoing support & management.


We provide a variety of platforms to meet demands for team collaboration and file sharing. Our experience spans systems such as Microsoft SharePoint and Box, plus Instant Messaging systems such as Skype.


Shadowfax also acts as an Internet Service Provider delivering a range of connectivity platforms including Broadband ADSL, Fibre (FTTC), EFM and Fibre Leased Lines.

3CX VoIP Phone System - Evole your Communications

3CX Banner

3CX Phone System for Windows is a software based PBX for Windows that works with SIP standard based IP Phones, SIP trunks and VoIP Gateways to provide a full PBX solution – without the inflated cost and management headaches of an ‘old style’ PBX. Used by more than 30,000 companies globally, 3CX has been recognized for its innovation and cutting-edge technology.

Shadowfax offer a fully managed service alongside the 3CX system - from initial consultancy and planning, through deployment & configuration to ongoing support. We're here to help you get the best value from your phone system.

Take Your Extension Anywhere

3CX includes clients for smartphones and Mac or Windows laptops that allow users to use their office extension from anywhere, seamlessly integrated as if they were in the office. Not only are all calls to the office free of charge, but employees can leverage one single number and make a professional impression.

• Take your extension everywhere you go

• All calls are free of charge – slash your mobile phone bills

• Increase productivity – work from anywhere

• One number – Don’t give out your personal mobile number

Halve Bills & Increase Sales

With 3CX, companies can reduce their telephone costs by up to 80%, by leveraging SIP trunks, WebRTC, free calling to remote extensions and offices and reducing the number of fixed telephony lines. With the CRM integration, agents get a customer name rather than a number.

• Save on call costs by lowering mobile & customer service number bills

• Easily add and remove extensions – no per user license

• Know who’s calling with CRM integration -increase customer satisfaction

• Leverage existing hardware, wiring and low cost open standard hardware

10 Advantages of 3CX Phone System

1. Software based: Easy to manage & change

2. Inexpensive to buy and expand

3. Work from anywhere with iOS & Android clients

4. Leverage existing IT infrastructure & Server hardware

5. Save on your phone bill with SIP Trunks & Mobile / Remote clients

6. Integrated video conferencing using WebRTC

7. Better customer service with advanced call queues

8. Integrate with CRM & Accounting software

9. Standards based – use popular IP Phones, SIP Trunks

10. Click 2 Call from your website