IT Support

Shadowfax delivers the right level of IT support to suit clients’ needs, from fully- outsourced to a cherry-picked collection of services to bolt onto your in-house team.

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Cloud Services

Whether your business needs complete cloud, or more of a hybrid cloud approach, we’re here to support any requirement from end to end.

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Backup & Recovery

We offer secure platforms for complete data backup and server imaging with managed monitoring and recovery.

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Professional Services

Whatever your active or future project demands are, we have the expertise, certifications and experience to provide you with the consultancy you need.

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Data Security

We offer a variety of solutions for professional data security practices to suit all requirements and budgets.

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Comms & VoIP

Shadowfax can deliver and manage a range of telephony, VoIP & communications solutions from analogue telephone lines to fibre-leased lines.

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Hardware & Software

Shadowfax supply a comprehensive range of hardware & software solutions ranging from end-user devices such as PCs & tablets to servers.

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Essential Infrastructure

We supply the back-bone IT infrastructure that allows us to deliver competitive, cutting- edge solutions for security, networking and wireless.

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Login to our client portal to be able to log a new ticket, view existing tickets, and access invoices.





Click on the download link below if instructed to do so by one of our engineers, so we may remotely connect to your PC.


TeamViewer Windows - Download
Splashtop Windows - Download
Splashtop Mac - Download



These instructions are for support clients who have been set up on MyGlue.


MyGlue Instructions - Shadowfax
MyGlue Instructions - MyGlue



Random password generation tool





[email protected] has been hacked”

We are currently seeing a lot of extortion / phishing emails that contain details of passwords – sometimes correctly – along with a demand for payment via bitcoin. They all follow a similar template, and the worrying thing is that they often tell the recipient their password.

If you receive one of these emails you should take action – but the threat isn’t as bad as it seems. All the perpetrators have on you is a stolen password, certainly nothing that warrants handing over money to them or losing any sleep over potential consequences.

How did they get my password?


They would have acquired your password from a compromised site. Over the years sites like Adobe, LinkedIn and many others have been hacked and user names and passwords stolen. These then make it onto the dark web where people use them for nefarious purposes. As people tend to reuse passwords it isn’t uncommon to find they have a password that you still use.


To find out if your username and password has been acquired from a breached site go to https://haveibeenpwned.com and enter your email address.


Should I pay them?


Absolutely not. They don’t have anything on you other than a stolen password. Paying them will not make them stop.

How can I stop getting these emails?


Our email security service from Barracuda works well to eliminate these emails and will help to protect against phishing attacks that fool you into handing over your credentials.


Should I change my password?


Absolutely. On any site or service where you are using a compromised password.


How can I protect myself?


Do not reuse passwords between sites. Where possible switch on Multi-factor Authentication. Never click on a link in an email unless you are sure you can trust the source.


If in doubt call our Help Desk on 03332 400661 - we can advise you on IT security to suit your specific needs.

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